Privacy Policy

Who we are

Sign Group Ltd is a company registered in England and Wales under company number 12118114 (collectively referred to as Sign Group, “we”, “us” or “our” in this privacy policy).

Our website address is: https://signgroup.uk.

Purpose of the Policy

This Privacy Policy explains in detail the types of personal data we collect from customers when they purchase something from us and explains how, why and when we collect and process that personal data. It also explains how we’ll store and handle the data, and how we keep it safe.

Your Privacy

Sign Group Privacy Policy is totally committed to protecting the privacy of our site visitors and customers. The Sign Group team are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We pledge to handle data carefully and legally at all times and we will not disclose information about our customers to any third parties except where it is a necessary part of providing a service to you, for example, arranging for a product to be sent to you.

This privacy policy, which applies when visitors or customers visit us online or via a mobile device, provides you with information about:
Your consent

  • How we collect and use customer information
  • Communication and Marketing
  • How we check your details and protect your data
  • How long we keep your data
  • Your rights
  • Cookies
  • How to contact us

Your Consent

We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission. If you have purchased from us, subscribed to one of our newsletters, or advised us of your e-mail address, post and telephone number we may occasionally update you on news and special opportunities via e-mail or post. However, if you would prefer that we didn’t, please contact us.

How we collect and use customer information

We use your information in a number of different ways, once you have purchased an item through our Shop. We process your personal data to meet our legal, statutory and contractual obligations and to provide you with our products and services.

The personal data we collect is as follows

Your name, email, and telephone
Your organisation details, if provided
Your addresses, payment details and any other data you provide as required for processing your orders and returns. Please note that we do not store any payment details from online transactions as all payments are taken externally through Stripe which has its own security.
Communication between us, including emails and telephone calls.

How we use customer information

To deliver purchases to you
To send service messages by email or post
To send information by email or post about new products and services.

Communication and marketing

By providing Sign Group with your contact details, you consent to receive communication from us about our latest products which may be of interest to you. If you would prefer not to receive this information from time-to-time, please contact us and we will ensure that you will no longer receive communications relating to existing and future products.

Checking your details and protecting your data

If you wish to verify the details you have submitted to Sign Group, please contact us via the e-mail address, telephone number or address given below. We take your privacy and data security seriously and take every reasonable measure and precaution to protect and secure your personal data.

How long we keep your data

We will hold on to your information for as long as it is needed to be able to provide the services to you.

Your rights

Regarding your personal information, you have:
The right to be informed about how your personal information is being used
The right to access the personal information we hold about you
The right to request the correction of inaccurate personal information we hold about you
The right to request that we delete your data
The right to stop direct marketing messages
The right to complain to your data protection regulator (the Information Commissioner’s Office in the UK) but we hope you would contact us first so we can resolve any issues for you.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Contacting us

We welcome comments and feedback about our programmes, products and the service you have received. We hope that you will want to return to the Sign Group site often, and that you will recommend us to your friends and colleagues where appropriate.

Please write to us at:

Sign Group
17 Burnt Oak Broadway
London
HA8 5LD
UK

Or telephone:
+44 (0)20 3620 1605

Or email:
info@signgroup.uk